Terms & Conditions

CaptainChappy.com's Terms Of Sale

Placement of an order indicates acceptance of the terms & conditions listed on this page.



Merchandise, prices and specifications are subject to change without notice. Descriptive, typographic, or photographic errors are subject to correction at any time without notice.


How to Order

Every effort has been made to make our web site as easy to use as possible. If you wish to order offline, please email order@captainchappy.com


Safe Shopping Guarantee

CaptainChappy.com's "Safe Shopping Guarantee" ensures that your credit card is 100% secured when you shop in our web site. We guarantee all purchases against credit card fraud when place through our secure server. The Fair Credit Billing Act states that your bank can only hold you liable for $50.00 of fraudulent credit card charges. In the unfortunate event that someone has unlawfully used your credit card number CaptainChappy.com will cover that liability up to the maximum of $50.00. This guarantee applies to purchases made using CaptainChappy.com's secure server (https: protocol).

CaptainChappy.com uses "Secure Sockets Layer" software which is the industry standard for website security. When you enter your credit card number, it is encrypted and sent to us. Only our servers can unencrypt your information.


Returning Merchandise

If for any reason you are not satisfied with your purchase, you may return the item to us within 30 days. An RMA number may be requested by emailing us at returns@captainchappy.com. You will be provided with an RMA number and instructions for sending the product(s) back to us. Please have your invoice number available. Please note the following:

1.    CaptainChappy.com reserves the right to charge a 10% restocking fee on all returns.

2.    To obtain the RMA number, please provide us with the invoice number and reason for the return.

3.    Once you receive a return authorization you may return unused items along with all accessories within 30 days for an exchange or refund. All items must be returned in original packaging and in re-sellable condition.

4.    CaptainChappy.com will not accept returned merchandise without a return authorization (RMA) number. This number must be posted in a conspicuous place on the outside of the package.

5.    Merchandise must include a copy of your invoice or packing slip. Defective merchandise should be returned directly to the manufacturer under their return policy.

6.    Shipping and handling is non-refundable.

7.    Please allow up to 2 weeks for credit for returned items.

8.    Shipping for returned merchandise must be prepaid by the customer

9.    Special orders may not be returned.

Damaged Packages

If the package was damaged in shipping refuse shipment or make sure the driver notes the damage on the delivery ticket. Save all original damaged packaging material and merchandise for the carrier to inspect.


Warranty Replacements

If you have any questions regarding warranty return procedures, please visit our warranty information page.


Coupon Codes

Coupon codes are intended for retail customers only, unless otherwise specified. In some instances you may be a required to log in to your account in order to claim a coupon, check the individual offer page for full details. Only one coupon code may be applied per order. Coupons may not be used to purchase gift certificates.


Clearance, Liquidation & Closeout Items

All sales of closeout and liquidation items are considered finalReturns will not be accepted unless an item has been determined to be defective, at our sole discretion.